Shipping & Delivery Policy
Last updated: October 22, 2026
Summary
- Free shipping on all orders, with no minimum purchase.
- 1 to 3 business days to process your order.
- 8 to 12 business days for delivery after your order ships.
Where we ship
We currently ship to addresses in the United States.
Delivery times
| Step | Time frame |
|---|---|
| Order placed | Immediately |
| Order processing | 1 to 3 business days (may take longer if your order is placed on a Friday evening, over a weekend or on a holiday) |
| Estimated delivery | 8 to 12 business days after your order ships |
How to place an order
- Choose your product. Go to the product page, select your options and click “Add to cart”. Please check that you selected the correct size and color.
- Check out. Open your cart and click “Check out”. Enter your contact details and shipping address, then continue to shipping.
- Review. Check that your address is correct. Shipping is free on every order.
- Pay. Select your preferred payment method and complete your payment securely.
- Confirmation. After your order is placed you will receive a confirmation email. If anything goes wrong, contact us and we will help.
Payment methods
The payment methods we accept are shown at checkout. All payments are encrypted with SSL, so your payment details are handled in a secure environment.
Shipping costs
We cover the shipping cost on every order. All products are delivered to your door at no charge, and there is no minimum order amount.
How your order is shipped
We want you to enjoy your order as soon as possible, so we process and ship every order as quickly as we can. To keep our prices fair, some orders may be grouped together and shipped in batches. Orders are shipped directly to you from our fulfillment partners, which may be located outside the United States.
Please note: Like many online stores, we sometimes experience high order volumes and delays can occur. We will do our best to ship your order as quickly as possible. If we cannot ship your order within the time frame stated above, we will notify you and give you the option to agree to the delay or cancel your order for a full refund.
Customs, duties and taxes
Because some orders ship from outside the United States, import duties, customs fees or taxes may apply to your shipment. Unless they are shown in your order total at checkout, any such charges are the responsibility of the customer.
Tracking your order
Once your order has shipped, we will email you a tracking link so you can follow your package from shipment to delivery.
Contact us
If you have questions about your order or need help, email us at info@sloaneaspen.com.