Privacy policy

Last updated: October 22, 2026

Sloane Aspen operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Sloane Aspen is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed.

Personal information we collect

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or de-identified. Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number and email address.
Payment information, including payment card details, transaction details, form of payment and payment confirmation. Payments are handled by our payment processors, and we do not store your full card number.
Account information, including your username, password, preferences and settings.
Transaction information, including the items you view, add to your cart or purchase, and your returns, cancellations and past orders.
Communications with us, including information you include when you contact customer support.
Device and log information, including your IP address, browser type, operating system, the pages you visit, the date and time of your visit, and the website that referred you to us.
Usage information, including how and when you interact with or navigate the Services.

Where we get personal information

Directly from you, for example when you place an order, create an account, sign up for emails or contact us.
Automatically through the Services, including from your device and through cookies and similar technologies.
From our service providers, who collect or process information on our behalf.
From our partners or other third parties.

How we use your personal information

Provide, tailor and improve the Services. To process payments, fulfill and ship orders, handle returns and refunds, manage your account, remember your preferences and improve the Services.
Marketing and advertising. To send marketing and promotional emails and to show you ads on our site and on other websites, including based on items you viewed or added to your cart.
Security and fraud prevention. To authenticate accounts, provide a secure checkout, and detect, investigate or take action on fraudulent, illegal or malicious activity.
Communicating with you. To provide customer support, respond to your questions and send order updates, including a one time email asking you to review your order, where you have agreed to receive it.
Legal reasons. To comply with applicable law, respond to valid legal process, and enforce or investigate violations of our terms or policies.

Cookies and similar technologies

We use cookies and similar technologies, which are small files stored on your device. Some cookies are deleted when you close your browser (session cookies). Others stay on your device until they expire or you delete them (persistent cookies). We use them to keep your cart, remember your settings, keep the site secure, measure how the site is used and show relevant ads. Our advertising and analytics partners may also set cookies when you visit.

You can set your browser to block or delete cookies, or to notify you when a cookie is set. If you block cookies, some parts of the Services may not work properly.

Analytics and advertising

We use the following types of services:

Google Analytics, to understand how visitors use our site. You can learn about opting out at tools.google.com/dlpage/gaoptout.
Google Ads, including conversion tracking and remarketing, to measure our ads and show you relevant ads. You can manage your Google ad settings at adssettings.google.com.
Meta Pixel, to measure the performance of our Facebook and Instagram ads and show ads to people who have visited our site.

Sharing personal information for targeted advertising based on your activity across different websites may be considered a “sale”, “sharing” or “targeted advertising” under some U.S. state privacy laws. We do not sell your personal information in exchange for money. You can opt out of these uses at any time on our Your Privacy Choices page. You can also use the opt out tools at optout.aboutads.info and optout.networkadvertising.org.

Email marketing

If you sign up for our emails or provide your email address when you purchase from us, we may send you promotional emails about our products. You can unsubscribe at any time using the unsubscribe link in any email. If you unsubscribe, we may still send you non promotional emails, such as order and account messages.

How we disclose personal information

With Shopify and other vendors who perform services on our behalf, such as payment processing (for example Shopify Payments, Shop Pay, Apple Pay and Google Pay), IT management, data analytics, customer support, cloud storage, fulfillment and shipping.
With our suppliers and shipping carriers, to the extent needed to deliver your order. These may be located outside the United States.
With advertising and analytics partners, as described above. Our partners use your information in accordance with their own privacy notices.
When you direct us or consent to a disclosure, for example to ship you products.
In connection with a business transaction such as a merger, acquisition or bankruptcy.
To comply with legal obligations (including responding to subpoenas and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

In the past 12 months, we may have disclosed the following categories of personal information for business purposes: identifiers and contact details, commercial information, payment information, internet and device activity, and approximate location derived from your IP address.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants and Shopify. In those cases, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights at the Shopify Privacy Portal.

Third party websites and links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we do not control, please review their privacy and security policies. We are not responsible for the privacy or security of those sites or the accuracy of their content.

Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not have actual knowledge that we sell or share the personal information of individuals under 16. If you are a parent or guardian and believe your child has given us personal information, please contact us at the email address below and we will delete it.

Security and retention

No security measures are perfect, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, so please do not use unsecured channels to send us sensitive information. We keep personal information only as long as needed to provide the Services, maintain your account, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete or de-identify it.

Your rights and choices

Depending on where you live (including California, Colorado, Connecticut, Virginia, Texas and other states with privacy laws), you may have some or all of the following rights. These rights are not absolute, and we may decline a request as permitted by law.

Right to know and access. Request access to the personal information we hold about you, and information about how we collect, use and disclose it.
Right to delete. Request that we delete personal information we hold about you.
Right to correct. Request that we correct inaccurate personal information.
Right to portability. Request a copy of your personal information in a portable format, where applicable.
Right to opt out of sale, sharing and targeted advertising. You can exercise this right on our Your Privacy Choices page. If you visit our website with the Global Privacy Control opt out preference signal enabled, then depending on where you are, we will treat it as a request to opt out for the device and browser you use to visit the website. If we can associate that device with a Shopify account, we will apply the opt out to the account as well. Learn more at globalprivacycontrol.org. Other than Global Privacy Control, we do not respond to “Do Not Track” signals sent by your browser.
Right to limit use of sensitive information. We only use sensitive personal information, such as account login and payment details, to provide the Services you request, so we do not offer a separate limit option.
Right to non discrimination. We will not discriminate against you for exercising any of these rights.

To exercise your rights, email us at info@sloaneaspen.com. We may need to verify your identity before we process your request. You may designate an authorized agent to make a request on your behalf, and we may ask for proof that you authorized them. We will respond within the time required by law, generally within 45 days. If we deny your request, you may appeal by replying to our response or emailing us with the subject line “Privacy Appeal”.

California Shine the Light. California residents may request information about the personal information we disclosed to third parties for their direct marketing purposes in the previous calendar year. To make a request, email us at the address below.

International transfers

Our business and service providers operate in different countries. Your personal information may be transferred to, stored and processed in the United States and other countries, which may have data protection laws different from those where you live.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date and provide notice as required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or want to exercise your rights, please email us at info@sloaneaspen.com.